Departmental Technician 7-E9 - Office of Child Support

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan (Download PDF reader).

Diversity, Equity, and Inclusion at OCS (Download PDF reader)

The purpose of the position is to perform technical assignments, monitor, initiate, and implement procedures necessary to perform child support centralized functions relating to enforcement, system maintenance, and customer service. This is a position where the employees perform duties that involve finding resolution on specific case or system-related issues or handling projects that involve utilizing a centralized process. The employee gathers data and performs other statistical compilations as required. Employee may serve as the first level of contact for DHHS staff, OCS Child Support Specialists, Prosecuting Attorney staff (PA), Friend of the Court staff (FOC), and child support case members; providing technical assistance in resolving centralized enforcement or customer service-related issues. This position is required to perform liaison activities with FOC staff, OCS staff and other partners and stakeholders in assisting with customer service, system maintenance or enforcement issues.

Position Description (Download PDF reader)
Job Specification (Download PDF reader)

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature. Please review Civil Service's guidelines regarding Official Transcripts: Official Transcripts (michigan.gov)

Required Education and Experience

Education

Education typically acquired through completion of high school.

Alternate Education and Experience

Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

The physical location of this position is Romney Building, Floor 12, 111 S Capital Ave, Lansing MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.