Deployment Technician

GENERAL OBJECTIVES:

The Deployment Technician will provide hands-on technical support for campus-wide
computer and technology deployments. This role requires strong technical proficiency, A+ standard knowledge, and the ability to install, configure, and troubleshoot hardware and software systems. The technician will ensure that all university devices meet IT standards, are properly configured, and are deployed efficiently to faculty, staff, and students. This position plays a key part in maintaining the reliability and effectiveness of technology operations across the university.

QUALIFICATIONS:

• Experience working with IT Service Management (ITSM) platforms, preferably
  Freshservice, including ticket handling, updating work logs, and documenting
  deployment activities.
  
  • Hands-on technical experience in computer hardware installation, maintenance,
  and troubleshooting.
  
  • Strong working knowledge of A+ standard IT operations, including device imaging,
  diagnostics, and repair.
  
  • Proficiency with Windows operating systems; familiarity with macOS is a plus.
  • Experience with enterprise deployment and management tools (e.g., Microsoft
  Intune, SCCM, imaging solutions).
  
  • Ability to diagnose and resolve technical issues related to hardware, system
  configuration, networking, and peripheral devices.
  
  • Understanding of network fundamentals, including IP addressing, connectivity
  troubleshooting, and basic network configuration.
  
  • Strong attention to detail to ensure proper setup and adherence to university IT
  standards.
  
  • Excellent documentation practices, including recording configurations, asset
  details, and deployment notes.
  
  • Ability to manage multiple tasks, prioritize workload, and meet deployment
  deadlines.
  
  • Strong organizational skills and accuracy in managing inventory.
  • Effective interpersonal and communication skills to assist end users during device
  deployment.
  
  • Ability to explain technical processes clearly to non-technical users.
  • Ability to work independently and collaboratively within a technical team.
  • Strong work ethic, punctuality, and professionalism.
  • Industry certifications (CompTIA A+, Network+) preferred but not required.

SPECIFIC RESPONSIBILITIES:

• Utilize the university's ITSM platform (Freshservice) to document deployments,
  update tickets, track tasks, and maintain accurate records throughout the
  deployment process.
  
  • Deploy, configure, and troubleshoot university-owned hardware, including
  desktops, laptops, tablets, printers, and peripherals.
  
  • Perform system imaging, software installation, updates, and configuration
  according to IT standards.
  
  • Assist with device lifecycle management, including setup, deployment,
  maintenance, and replacement.
  
  • Diagnose hardware and software issues encountered during deployment and
  implement effective solutions.
  
  • Ensure proper connectivity of devices to university networks and systems.
  • Collaborate with the IT deployment team to meet project timelines and deployment
  goals.
  
  • Maintain accurate inventory records, asset tags, and deployment documentation.
  • Communicate professionally with faculty, staff, and students regarding device
  readiness and technical issues.
  
  • Document deployment processes, device configurations, and issue resolutions for
  knowledge base use.
  
  • Handle equipment carefully and responsibly to ensure proper functioning and
  longevity.

WORK SCHEDULE:
This is a full-time position with regular office hours between 8:00 a.m. – 5:00 p.m., Monday – Friday. Additional hours may be required during peak deployment seasons.

WORK LOCATION:
This position will work on the main campus, located at 3000 Mountain Creek Parkway, Dallas, TX 75211

Requirements:

• Must be a Christian who is a member of a church that holds Jesus Christ to be their Lord and Savior, and who holds solely the Old Testament and the New Testament as sacred Scriptures.
• DBU requires employees to follow all University policies and procedures, which exist to support the Christian mission of DBU and includes, but is not limited to, a Christian Code of Conduct. Click here to read