Deposit and Service Officer (DSO)

Job Purpose

The DSO will be responsible for driving the liability business at the Banking Unit. This includes acquisition and servicing of customers, mobilization of deposits (CASA, RD & TD), delivery of government scheme services (GSS), and ensuring adherence to regulatory and compliance requirements.

Key Responsibilities

• Customer Onboarding & Deposit Mobilization: Acquire new customers and drive deposits across CASA, RD, and TD products, with emphasis on quality sourcing to achieve liability business targets.
• Government Schemes: Actively enroll customers under Government Scheme Services (GSS) including PMJDY, PMJJBY, PMSBY, Atal Pension Yojana (APY) and others.
• Customer Relationship Management: Build and maintain long-term customer relationships to ensure service excellence, retention, and repeat business.
• Regulatory Compliance: Ensure 100% adherence to KYC/AML/CKYC norms and other regulatory guidelines during customer onboarding and servicing.
• Business Reporting: Maintain updated and accurate records of daily performance, including account sourcing, deposit mobilization, and GSS enrolments, and submit timely reports to the respective line manager.
• Team Collaboration: Coordinate closely with the Banking Unit (BU) team to ensure seamless onboarding and service delivery for all customers.

Qualifications & Experience

• Fresh Graduate in any discipline or.
• Minimum 1 Year of experience in Banking, Financial Services, or Microfinance sector (liability/branch banking background preferred) after HS .

Skills & Competencies

• Excellent communication, relationship management, and customer-handling skills.
• Proficiency in MS Office applications and basic banking systems.
• High level of integrity, discipline and customer-first attitude.