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Deposit Services Representative II

You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer

Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
401(k) and Roth plan with a competitive employer match
Robust Wellness Program
Employee Recognition Program
Fun, food, and events

Position Summary

This position is responsible for providing support to all areas of the organization regarding deposit related processes, in accordance with all regulations, policies, and procedures. This role requires advanced knowledge of departmental operations and will handle specialized functions included but not limited to the Overdraft Program, IRA Program, and/or the Core System administration. This position will also perform daily, weekly, and monthly operational tasks and will be responsible for contributing to the overall goals of the department and the Credit Union while working to uphold the Credit Union’s core values.

Essential Responsibilities and Accountabilities

Quality Control

Review all documentation for new and existing members and/or accounts to ensure the appropriate maintenance was performed and all supporting documents are obtained and correct
Identify areas of concern and work with the appropriate staff on what corrective measures need to be taken to resolve timely via contact events, escalating where necessary
Maintain and monitor all members for missing or outdated Customer Identification
Identify, research and suggest changes that can create efficiencies in the overall process

Department Support & Research

Review Automated Clearing House transactions (incoming and outgoing)
Respond to load errors, rejected items, and Stop Payments by required deadline
Review and approve items processed via mobile remote deposit capture
Daily processing of incoming and outgoing wires
Process daily transaction requests from Finance
Conduct all research on member deposit accounts and profiles as requested, leading up to and through resolution
Properly handle returned mail, including statements, checks, and debit cards
Handle Legal Requests such as Subpoenas, Writs, Levies, B-notices, C-Notices,1042S, ETC.
Assist with the annual Escheatment process along with other end of year processes
Assist with ad hoc projects as directed by Management

Professional Development & Operational Support

Comply with internal audits and external examinations
Monitor daily activities within Deposit Services and recommend changes to current systems, practices, and procedures in order to create efficiencies and improvements
Assist all employees in identifying appropriate training opportunities to meet and exceed development plans including the recommendation of appropriate external and internal training as necessary for staff development
Attend training and seminars as requested by Supervisor and mandated by the Credit Union
Provide guidance and assist department with decision making and approvals when necessary
Assist with the onboarding and cross-training for new and existing Deposit Services employees

Specialized Job Functions

IRA Program: IRA Transactions, Reporting, Transfers, Compliance, etc.
Overdraft Privilege Service Program: Review of negative accounts, charge offs, recovery, and reporting
Core System Processing Employee Authorizations, Role Permissions, Core Ticketing processes, System updates and Enhancements
Maintain and update deposit related forms and disclosures as required by regulatory and procedural changes, Etc.
ATM Process and Balancing: Review and reconcile the ATM machines daily to system reports including processing any dropped transactions while working with the branches to resolve any balancing discrepancies
Debit Cards: Review and maintenance of ATM/Debit Card databases (i.e. change of address, limit increases, etc.

Key Behavioral Competencies

Positive Impact

Individuals effective at this competency lift others up and leave a good impression on those around them. They are optimistic and enthusiastic and can inspire and create excitement with their outlook. They are solution focused and can help find a positive approach to all challenges.

Problem Solving & Decision Making

Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action.

Drive
Individuals who are effective at this competency can sustain a high level of energy and motivation over time. They show passion for their role and the organization. They are able to balance a high level of work effectively and understand the need to recharge and have a work-life balance so they can maintain the same level of passion and energy. They are able to maintain this level even through difficult times.

Initiative

Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.

Team Player

Individuals effective at this competency identify with the larger organizational team and their role within it. They are willing and readily share resources, respond positively to requests from other parts of the organization, and support organizational goals. They have empathy for others’ roles and responsibilities and support all members of the organization.

Knowledge and Skills

High School diploma or equivalent
At least 2 to 5 years teller/clerical/bookkeeping experience
Excellent oral and written communication skills
Basic computer skills and working knowledge of Microsoft Office
Working knowledge of retail operational policies, procedures, and regulations

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasionally lifting up to 10 lbs.
Must be able to operate routine office equipment.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Must be able to prioritize work, maintain engagement and productivity in a remote work environment.

An Equal Opportunity Employer, including disability / veterans.

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