Deputy Boutique Manager - Istinye Park

• Please submit your application and CV in English **
  
  

WILL BE YOUR MISSION?

As the Deputy Boutique Manager – Sales & Client , you will drive the commercial performance and client experience in the Boutique

In this role, you will support the Boutique Manager in defining and executing the Boutique Action Plan and inspire the wider team around a shared vision.

The Deputy Boutique Manager will act as true Ambassador of the Maison and play a crucial role in enabling the success of the Boutique.

As Such, You Will Be Responsible For The Following

Sales Performance & Client Experience

• Sales management: Overseeing sales operations to ensure the achievement of sales targets and the delivery of high-quality customer service.
• Performance management: Monitoring and analyzing performance data to guide strategic decisions and improve overall business results.
• Boutique Operations: Managing the day-to-day operations, ensuring that the store meets the brand's standards of excellence.
• Client Relations: Ensuring exceptional client experiences that align with Cartier's luxury brand image and service standards.
• Accountable for the definition of a consistent client experience strategy to elevate the brand perception
• Oversee the implementation of client experience actions
• Responsible to define a calendar of boutique animations and all client treatments organized within the boutique
• Responsible to define a consistent client strategy to improve the boutique and team members’ loyalty with existing clients and/or new profiles.
• Guarantee the right application and usage of all the clientelling tools.
• Supervise and engage team members on all the loyalty programs.
• Collaborate with the KSA Client Team to identify areas of improvement, client acquisition, new projects and CRM levers.
• Responsible to define a consistent client service strategy to drive the business based on solid performance, environment and competencies analysis.
• Act as a guardian of a unique and highly professional client service experience within the boutique.
• Supervise all the client service activities.
  
  

Boutique Singularity

• Participate in the definition of the boutique strategy and vision hand in hand with the Boutique Director/Manager.
• Guarantee the implementation of the boutique action plans, realizing regular monitoring.
• Act as a resourceful Manager in finding new concepts, animations and activations to anchor the boutique as a retail reference.
• Understand and anticipate future trends of the luxury industry.
  
  

Team Management & People Development

• Manage & lead the teams.
• Participate in the recruitment of team members and ensure an efficient integration, induction and probation.
• Responsible for creating a pipeline of internal and external talents.
• Translate, communicate, and motivate teams around the strategy and vision of the Maison.
• Ensure all teams members have a set of individual objectives matching the boutique and the market ambition.
• Manage the evaluation of the individual performance and identify members with high potential and ensure a singular and adapted development plan is curated & communicated accordingly.
• Act as an inclusive leader to ensure every team member is respected and has a voice.
• Responsible for the respect of all brand and Maison policies, procedures and guidelines.
• Act as a resourceful Manager finding solutions and seeking new ways to engage the hospitality and client service teams into the “New Retail”.
• Lead by example contributing to all boutique shifts, including morning, evening or week-end shifts.
• Responsible of the Boutique schedule definition based on commercial needs and aligning with other Deputies, who in turn is responsible to consolidate and communicate all departments’ as one.
  
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You are passionate about Performance and Client Experiences with a minimum of 5 years of experience in a client-facing industry, preferably Luxury Retail or Luxury Hospitality.
• You have a strong commercial and analytical acumen in understanding Retail Performance and Productivity aspects.
• You are driven by excellence and strive to make every client experience unique.
• You demonstrate high levels of initiative whilst inspiring others around a shared vision.
• You are organized, self-driven and resourceful. You enjoy working on multiple priorities and projects, managing your time effectively.
• You are fluent preferably in multiple languages with spoken and written English and Turkish mandatory (additional language skills are a plus).
• You are experienced in using the Microsoft Office suite.
  
  

What Do We Offer

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

YOUR JOURNEY WITH US

If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique Manager, HR as part of a video or in-person interview. This process will also include a case study presentation to the Commercial Director before meeting the Managing Director for a final stage interview.

If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

Take your next step with Cartier, we look