Deputy General Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description Responsible for designing software architecture and (or) delivery & deployment of the solution, driving automation, and improving operational efficiencies. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Responsibilities Understanding new requirements/charters and analysis Leads discussions with cross functional teams and stake holders to evaluate feasibility, technical specifications, cost-benefit analysis, etc. Define the software roadmap to meet business needs and operational aspects, secure and scalable. Creating & delivering high quality features, preparing end to end high level and low-Level designs, developing individual sub systems. Drives deployment of software architecture. Analyses test results post testing. Oversees go-live and guides troubleshooting. Review and finalize implementation of design and architecture including infrastructure and deployment requirements. Create internal user stories for development, testing and deployment across multiple sub-systems like OSS-BSS, IT Applications Establish technology standards, cloud native architecture, SaaS based model for applications development, lead software quality assurance by reviewing process compliances, identifying pain points, and driving improvement initiatives. Facilitating creation and prioritization of program-level feature and architectural backlogs The role may be leading a team of software developers. Desired Skill sets Demonstrated experience and understanding in software solutions requirement analysis, creating roadmap, design, and software & platform architecture, cloud environment, business concepts and processes. Hands on experience in debugging complex issues. Extensive experience in software and application lifecycle Management Industry domain knowledge of key technology and industry trends Experience in working with Agile methodology.