Deputy General Manager - Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Required Skills & Experience

Cloud Architecture & Design

• Expertise in designing highly available, scalable, and secure AWS solutions.
• Deep understanding of VPC, subnets, routing, load balancers, NAT gateways.
• Multi-account architecture with AWS Organizations & Control Tower.
  
  

Compute, Storage & Networking

• EC2, Auto Scaling, Elastic Beanstalk, Lambda (serverless).
• EBS, EFS, S3, Glacier (storage lifecycle management).
• CloudFront, Route 53, API Gateway, Direct Connect, Global Accelerator.
  
  

Security & Compliance

• IAM, Organizations, SCPs, KMS, Secrets Manager.
• Security best practices (CIS, NIST, Well-Architected Framework).
• Cloud security monitoring with GuardDuty, Inspector, Security Hub.
• Implementing compliance frameworks (HIPAA, PCI DSS, ISO 27001).
  
  

Database & Analytics

• RDS (MySQL, PostgreSQL, SQL Server, Oracle), Aurora.
• DynamoDB, ElastiCache, Neptune.
• Redshift, Athena, Glue, EMR, Kinesis.
  
  

Automation & Infrastructure as Code (IaC)

• AWS CloudFormation, CDK, Terraform (multi-cloud).
• Automated deployments and self-healing infrastructure.
• SSM (Systems Manager) for patching and automation.
  
  

DevOps & CI/CD Integration

• AWS CodePipeline, CodeBuild, CodeDeploy.
• Integration with GitHub, GitLab, Jenkins, Azure DevOps.
• Containerization: ECS, EKS (Kubernetes), Fargate, Docker.
  
  

Monitoring & Operations

• CloudWatch, X-Ray, CloudTrail for observability.
• Cost optimization with Trusted Advisor, Cost Explorer, and Budgets.
• Incident & disaster recovery (backup/restore, DR drills, cross-region replication).
  
  

Migration & Hybrid Cloud

• Migration tools: AWS Migration Hub, DMS, SMS.
• Hybrid solutions (Outposts, Storage Gateway, Direct Connect).
• Application re-platforming and modernization.
  
  

Soft Skills

• Strong stakeholder engagement and ability to explain technical concepts to business leaders.
• Mentoring and training teams on AWS best practices
• Proven expertise in both AWS and Azure cloud platforms (certifications preferred).
• Strong experience in cloud architecture, networking, and security.
• Hands-on experience with cloud migration projects (lift & shift, re-platforming, re-architecting).
• Proficiency in IaC tools (Terraform, ARM templates, CloudFormation).
• Knowledge of DevOps practices (CI/CD, containerization, Kubernetes, Docker, GitHub Actions/Azure DevOps).
• Strong understanding of monitoring, logging, and incident management (CloudWatch, Azure Monitor, ELK, etc.).
• Experience in identity and access management (Azure AD, AWS IAM, SSO, MFA).
• Familiarity with hybrid cloud and multi-cloud strategies.
• Excellent communication and stakeholder management skills.
  
  

Preferred Certifications

• AWS Certified Solutions Architect (Professional)
• Microsoft Certified: Azure Solutions Architect Expert
• Additional certifications in security, networking, or DevOps are a plus
  
  

Educational Qualification

• Bachelor’s/Master’s in Computer Science, Information Technology, or related field (or equivalent experience).