Deputy Manager

Job Title: Deputy Manager
Company: Zenith Crown Suites
Location: Bahria Town Phase 8, Business District, Rawalpindi
Salary: PKR 70,000 – 90,000 per month
Experience: Minimum 5 years

About Zenith Crown Suites

Zenith Crown Suites is a 4-star luxury hotel apartment located in Bahria Town Phase 8, Rawalpindi. We are committed to delivering exceptional guest experiences through premium hospitality, professional service, and operational excellence. We are seeking an experienced and motivated Deputy Manager to support the Hotel Manager in leading hotel operations and maintaining the highest standards of service.

Job Summary

The Deputy Manager serves as the second-in-command of the hotel and plays a vital role in overseeing day-to-day operations. This position supports the Hotel Manager in ensuring smooth operations across all departments, maintaining service excellence, leading teams, and delivering an outstanding guest experience. The Deputy Manager will assume full operational responsibility in the Hotel Manager's absence.

Candidates with experience in internationally recognized hotel chains will be given preference.

Key Responsibilities

• Assist the Hotel Manager in managing the overall operations of the hotel.
• Assume responsibility for hotel operations in the absence of the Hotel Manager.
• Supervise Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, Sales & Marketing, Human Resources, and Finance departments.
• Ensure all departments operate efficiently and in accordance with hotel policies and SOPs.
• Monitor departmental performance and support managers in achieving operational objectives.
• Resolve guest complaints promptly while maintaining exceptional service standards.
• Conduct routine inspections to ensure cleanliness, safety, and operational quality.
• Coordinate with department heads to improve communication and workflow.
• Ensure compliance with health, safety, and regulatory requirements.
• Support recruitment, staff training, scheduling, and performance evaluations.
• Prepare operational reports and recommend improvements to enhance efficiency.
• Monitor operational costs while maintaining high-quality service.
• Foster a professional, positive, and guest-focused working environment.

Requirements

• Bachelor's degree is required.
• Degree in Hospitality Management or Hotel Management will be an advantage.
• Minimum 5 years of experience in hotel operations, including supervisory or management responsibilities.
• Experience in a 4-star or 5-star hotel is preferred.
• Experience with an internationally recognized hotel chain will be highly preferred.

Required Skills

• Hotel Operations Management
• Leadership and Team Management
• Guest Relations
• Staff Supervision
• Problem Solving and Decision Making
• Conflict Resolution
• Excellent Communication and Interpersonal Skills
• Organizational and Time Management Skills
• Operational Planning
• Microsoft Office Proficiency

Benefits

• Competitive salary package
• Accommodation provided
• Staff meals
• Uniform provided
• Professional work environment
• Career growth and development opportunities

Job Type: Full-time

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person