Deputy Manager - Customer Engagement (Axis)

Key Responsibilities:

• Managing office administration assets and upkeep of the same.

• Agents Contracting

• New Business Processing

• Banking of Initial & Renewal Premium

• Managing Petty cash & vendor payments

• Retention of Surrender Requests

• Execution of all Service Requests - Post Policy Issuance

• Reverting on customer queries and complaints

• Maintaining high NPS Scores

• Life and Health Claims processing

• Handling compliance issues.

• Audit Rating

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Measure of Success:

Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests <1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS & Claims Docs in FTP server.

Audit rating 2

Desired qualifications and experience:

• Graduate / Post-Graduate in any discipline.

• 3-5 years experience handling front end customer services

• Knowledge of service quality is required

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply