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Deputy Manager - Outbound Logistics
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Responsibilities & Key Deliverables
To build and sustain 6 Sigma Quality culture in M&M outbound Logistics Function. This role aims at continious improvement in logistics quality Kpis and improvement in Dealer Satisfaction Survey.
Dealer -Pre Sales claims Management
- To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
- To monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
- To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
- To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
- To conduct benchmark studies and improve current processes
Outbound Logistics Processes
- Complete ownership of outbound logistics processes for first time right and every time right results
- Conduct regular visits to dealers, RSOs, and yards to gather feedback and drive improvement initiatives.
- Development and implementation of training programmes for drivers and field staff
- Must have good knowledge on handling MACT/Theft and legal case
Transporter & Vendor Management
- Select and manage transport vendors, ensuring service level agreements (SLAs) are met.
- Conduct monthly performance reviews with logistics teams, logistics service providers and mfg teams
MIS
- Must have good knoweldge on Qlik Sense, Power BI, Dashboards
- Must be able to handle large database files
Education Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering, MBA
General Experience
- Six Sigma Methodology for defects reduction
- Vehicle repair process and related cost expertise
- Expertise in Process mapping/ audits and improvements
- Knowledge on Qliksense, Dashboards and large data management
- Expertise in management of MACT/ Superdari / Legal case
- ERP/Logistics portals knowledge (SAP, Oracle, etc. – if applicable)
- Strong communication, stakeholder management, and problem-solving skills
Job Segment: Mechanical Engineer, Engineer, Engineering, Automotive
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