Deputy Manager – Retail Relationship & Operations

Hello,We are looking for a Deputy Manager – Retail Relationship & Operations.Location: Kalyan, Mumbai.
Reporting To: -Mall Operations Manager

1. Retail Relationship Management

• Maintain daily engagement and coordination with all retailers for operational, commercial, and support requirements.
• Act as a single point of contact between retailers and the mall management team.
• Facilitate smooth communication regarding operational updates, policies, and circulars.
• Address and resolve retailer grievances promptly through a structured escalation and resolution process.
• Build and maintain strong professional relationships to enhance collaboration and satisfaction levels.
• ________________________________________2. Operational Monitoring & Floor Management
• Conduct daily and weekly floor walks to assess store compliance, visual merchandising, lighting, ambiance, and overall operational readiness.

• Ensure all operational issues observed during floor walks are logged and resolved within set timelines.
• Verify adherence to mall SOPs, safety, and hygiene standards.
• Raise maintenance tickets for technical or housekeeping issues and ensure timely closure.
• Maintain records of checklists and inspection reports.________________________________________

3. Business Review Meetings (BRMs)

• Plan, coordinate, and organize monthly/quarterly Business Review Meetings with retailers.
• Prepare agenda, data analysis, and presentation for BRMs in coordination with management.
• Record minutes of meetings and ensure follow-up actions are implemented.
• ________________________________________4. Data Management & Analysis
• Perform daily collection and consolidation of sales data from retailers.
• Manage day-to-day MIS reporting – including sales reports, footfall data, revenue trends, and other KPIs.
• Conduct detailed analysis to identify performance trends, deviations, or opportunities for improvement.
• Submit analytical reports and performance insights to the Operations Manager and Mall Management.

________________________________________5. Escalation & Issue Resolution________________________________________6. Compliance & Audit Support________________________________________7. Event & Promotion Support________________________________________8. Reporting & Coordination________________________________________9. Safety, Hygiene & Infrastructure08239108881Apply for this position by registering herewww.jobbooth.in/register

• Implement and monitor the Escalation Matrix for all retailer-related issues.
• Coordinate with relevant departments (technical, housekeeping, security, etc.) for prompt issue resolution.
• Track open issues and ensure timely closure within defined SLAs.
• Maintain logbook or system-based tracker for escalations and resolutions.
• Ensure all retailers adhere to mall operational and safety checklists.
• Conduct regular audits for store hygiene, fire safety, signage, and equipment functionality.
• Support statutory and internal audit requirements with updated documentation.
• Report non-compliance cases and assist in corrective action implementation.
• Assist the marketing teams in planning and executing mall promotional events and campaigns.
• Coordinate with retailers to drive participation and promotional engagement.
• Ensure operational readiness and logistics during event execution.
• Prepare and share daily, weekly, and monthly operational reports.
• Update management on key performance indicators, issues, and resolutions.
• Participate in weekly review meetings and present department updates.
• Maintain digital and physical documentation for all operational activities.
• Ensure strict adherence to safety protocols and hygiene standards across the mall premises.
• Coordinate with EHS (Environment, Health & Safety) and security teams for compliance monitoring.
• Support in maintaining infrastructure readiness (escalators, HVAC, lighting, etc.) through regular reporting.Pls revert with updated cv.Regards,Anamika SinghEmployee Hub

Job Types: Full-time, Permanent

Pay: ₹474,126.51 - ₹700,000.00 per year

Experience:

• Mall management: 4 years (Preferred)
• Retail Relationship & Operations: 4 years (Preferred)
• Operational Monitoring & Floor Management: 4 years (Preferred)
• Excellent customer service: 4 years (Preferred)
• proficiency in Excel: 4 years (Preferred)

Work Location: In person