DEPUTY STORE MANAGER

Join to apply for the DEPUTY STORE MANAGER role at Bvlgari

Overview

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent Maison. DEPUTY STORE MANAGER, RIYADH FOR SAUDI ARABIAN NATIONALS ONLY

Responsibilities

• Act as a reference person for all staff in sale-related processes and queries on the sales floor, often quickly solving problems to ensure a smooth client experience.
• Provide feedback to the sales team and after sales team on service delivery and sales attitude.
• Act as an individual and team contributor with sales targets.
• Model an elevated client experience posture when on the shop floor, and champion best practices to the team.
• Manage clients concerns/ disputes/ complaints assuring that customer satisfaction is constantly pursued and restored.
• Approve discounts as per policy.
• Support in rota management.
• Support in analysing the business trends, both within store and local competitor market - what are the best sellers, slow sellers and how to generate business ideas to support guidelines.
• Perform back office activities coordination (when Head of Back Office is not on duty).

Qualifications

• The person we are looking for has at least 5-7 years of experience in a sales position with a very strong commercial acumen.
• Has successfully driven own sales target for self and supported in collective targets of store and/or market.
• The successful candidate has a track record of proactively handling client relationships inside and outside the boutique.
• They are consciously committed and driven by effectiveness at work, have already managed a team of salespeople and are able to share knowledge of the luxury industry by being curious about the market and the competition.
• With the Store Manager, they will ensure that the store embodies the brand guidelines to the highest level and runs smoothly on a day-to-day basis.

Senioritiy and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry