Deputy Store Manager

Bulgari Türkiye is searching for a Deputy Store Manager.

Partnering with the Store Manager, he/she will act as Brand Ambassador by supporting the development and coaching of the sales team, fostering a client-centric mindset, and infusing the brand's culture and values.

Ensuring operational excellence in the store and effective team management, he/she will contribute to the collective achievement of store’s objectives (in terms of client experience, image, sales and client development), monitoring closely individual and store performance and implementing action plans to seize business opportunities.

Accountabilities

Management

• Act as a role model leading by example the team from an operational and client perspective
• Maintain a strong presence on the sales floor, providing real-time coaching and feedback to the sales team to enhance the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, a memorable experience, and strong business performance.

Client Engagement

• Ensure a client-centric culture among sales teams
• Establish and develop relationships with existing clients and engage new customers to the brand
• Assist the Store Manager in building and maintaining the client portfolio by contributing to improving the collective and individual performance of the store teams in relation to all CRM and Clienteling KPIs while promoting clienteling initiatives across the team
• Address client concerns/disputes/complains assuring the client satisfaction is restored

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety
• Supervise day-to-day store processes and procedures
• Organize and implement store rotations, shifts and holidays

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives
• Produce reports on store performance, including insights into qualitative elements

Qualifications / Professional Capabilities

• At least seven years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and Store procedures knowledge
• Very strong commercial background and focus
• Fluent in English (other language is a plus)
• Reporting skills

Personal Competencies

• Leadership
• Entrepreneurial spirit
• Coaching and People development
• Deliver excellence
• Creativity & Innovation
• Planning & Organization