Deskside Support Specialist

GDIT is looking for a Deskside Support Specialist to support our customer located in Washington, DC. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues.

Job Responsibilities:

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

• May route calls to product line specialists, application, or system support specialists.

• Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns of problems.

• Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook)

• Installing PC applications

• Creating user documentation and customized training

• Hardware problem diagnosis and resolution

• Create, modify, and customize applications for individual users

• Input and manage software information in Software Licensing Database

• Configures a variety of customer application software products to support the continuous availability, reliability, and performance of the customer installed Applications

• Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests

• Performs other duties as required

Minimum Qualifications:

• AA or equivalent + 3 years of related experience

• Tier II and/or Tier III HelpDesk support

Additional Requirements:

Candidates in this role are required to wear business casual attire Monday through Fridays. Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes. Employees supporting commission hearings or VIP staff shall wear traditional business attire. Traditional business attire includes suits or dress shirts and ties, and dress shoes for men; and business-oriented suits and dress shoes for women.