Deskside Technician

Full Time

100 % Onsite ; Store Front Location in Madison Ave, New York, NY

Pay: $30 - $35 an hr

Responsibilities:

• Technical Support: Offer Level 2 and 3 technical support for a diverse user base across multiple locations, including remote and on-site assistance.
• Device Management: Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One.
• IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation.
• Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.
• Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.
• Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.
• Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems.
• Mobile Device Management: Support company cell phone troubleshoots, including upgrades, and line transfers.
• Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar)

Qualitification:

• POS of Sale (POS) experience
• Must have White Glove Support / C-Level assistance Experience
• Must have experience with Break/Fix and assisting different devices including MACbook, Ipad or Tablet
• Has Experience with MAC OS and Windows 10 - 11

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Work Location: In person