Desktop IT Support Technician (Freelance/Self employed)

Position: IT Support Technician L1

Role Type: Backfill

Working Days: On-Demand

Contract duration: 1 year (extendable)

Contract Type: 1099

Experience Required: 3-5 years as IT Support.

Site Address: Robesonia, PA (1 DPW On-Site)

Languages required: English (B2 - C1)

Responsibilities:-

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms,
• providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Job Type: Contract

Pay: $200.00 - $220.00 per day

Application Question(s):

• Are you comfortable to work as an On Call IT Support Technician?
• What is your current location?
• Your expected rate per hour/per day?
• Are you ok to work as freelancer with 1099 contract?

Work Location: In person