Desktop Services Specialist

Description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

Summary:

Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.

Responsibilities:

1. Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals.
2. Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory.
3. Troubleshoot client server connectivity and permissions.
4. Complete special projects and additional responsibilities as needed.
5. Provide recommendations for hardware improvement/repairs.
6. Accurately document Service Desk ticket status and resolution.
7. Fulfills all compliance responsibilities related to the position.
8. Performs other duties as assigned.
9. Provides 24/7 support through investigation & analysis of problems using documentation, manuals, debugging tools & logic to resolve problems, prevent recurrence & ensure continuity. Takes remote call for off-shift, weekends & holidays as assigned.

Other Information:

Required:

• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
• Knowledge of modifying computer objects within Active Directory.
• Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
• Superior customer facing skills including ability to develop “trusted advisor” relationship with end users.
• Methodical approach to problem solving and resolution.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to operate with minimal supervision.
• Ability to manage time effectively, set priorities appropriately, schedule calls.
• Ability to maintain professional demeanor under stress.
• Ability to operate within customer standard operating procedures.
• Ability to document technical support of resolutions, processes, and procedures.
• Minimum Experience: three years
• Desired:
  • Understanding of Citrix based technologies.
  • Understanding of Mobile Device Management.
  • Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Nuvance Health

Org Unit: 1798

Department: IT Service Mgmt Operations

Exempt: No

Salary Range: $26.48 - $50.49 Hourly