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Desktop Support Analyst
Dallas, United States
Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at .
Position Summary
The Desktop Support Analyst is responsible for providing application and technical support to all end users at our corporate office. This role involves resolving technical issues, managing service requests, and assisting with infrastructure-related tasks and projects. The ideal candidate will possess strong desktop support expertise and foundational knowledge of IT infrastructure, ensuring the seamless operation of hardware, software, and network systems.
Qualifications
- 3–5 years of experience providing desktop support in an enterprise environment, with a strong sense of urgency and technical proficiency.
- Proficient in diagnosing and troubleshooting hardware and software issues on Windows laptops/desktops; experience with macOS is a plus.
- Skilled in troubleshooting virtual meeting platforms including Microsoft Teams, Webex, and Zoom.
- Solid understanding of networking concepts and troubleshooting connectivity issues, including VPN and multi-factor authentication.
- Proficient in Microsoft Office 365, especially Outlook and Teams.
- Experience supporting mobile devices (iOS and Android), including email app setup and troubleshooting.
- Familiarity with application deployment tools such as SCCM and Company Portal.
- Strong communication and customer service skills across all organizational levels.
- Willingness to work after hours and weekends as needed.
Responsibilities
- Provide daily support to office and remote staff for hardware (desktops, monitors, printers), software, telephony devices, and custom in-house applications (e.g., Microsoft Office suite, SharePoint, Adobe).
- Support financial applications such as Fiserv, CapIQ, and Raymond James.
- Administer and support Active Directory, Azure AD, Intune, and SCCM.
- Troubleshoot Windows 11 desktop environments, including printing, hardware performance, and login issues.
- Resolve wired and wireless network issues.
- Support video conferencing using Cisco/Webex equipment.
- Manage and support mobile devices (iPad, iPhone, Android) via MDM/MAM.
- Document procedures and best practices for the internal knowledge base.
- Manage and resolve tickets using the ServiceNow ticketing system.
- Maintain and update asset inventory in ServiceNow.
Requirements
- Associate’s degree in information technology or a related field.
- 2–5 years of relevant experience in a business environment.
Preferred Qualifications
- Experience with AV systems.
- Proven ability to provide white-glove support to C-level executives.
- Relevant professional certifications (e.g., CompTIA, Microsoft, ITIL).
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.
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