Desktop Support Technician

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY: The Desktop Support Technician provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Provide technical assistance to end users while maintaining great customer service
• Manage helpdesk response time, ticket load, and proper triage practices
• Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc)
• Managing the automated deployment of Operating Systems, Applications computer updates
• Create and maintain user accounts, including assigning privileges
• Telecommunications management including VoIP, user accounts, and handsets
• Occasional travel to company sites to perform necessary onsite maintenance and repair
• Manage inventory of hardware and software resources across the enterprise
• Assistance with small scale infrastructure projects
• Design and develop support protocals and procedures
• Works with accounting on IS related expenses
• Assist in Network Monitoring
• Perform other system duties as assigned
• Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.

BENEFITS:

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment