DESKTOP SUPPORT ANALYST

Job Title:

Desktop Support Analyst

Department:

Information Technology

Full Time/PRN:

Full Time - Primarily onsite; on‑call rotation required

Job Summary

The IT Desktop Support Analyst supports and enhances the end‑user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high‑quality technical support.

Essential Duties & Responsibilities

Professional Responsibilities: Resolve hardware/software issues; coordinate with off‑premise vendors; participate in on‑call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed. Core Duties: Image workstations; add devices to domain; troubleshoot web/email/Office issues; escalate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.

Minimum Qualifications

Prefer enterprise IT experience; Microsoft desktop certifications preferred; Level I–III based on healthcare experience, certifications, work experience, and education.

Skill Competencies

Desktop troubleshooting; VMware View VDI knowledge; printer troubleshooting; basic network connectivity; Active Directory; Group Policy; Citrix Receiver; wireless configuration; Windows Deployment Services.

Physical Requirements

Primarily onsite; occasional evenings/weekends; lifting up to 15 lbs; frequent interaction with staff and providers.