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Desktop Support Analyst

Job Purpose:

As a member of the Technology department (working in the Infrastructure team), this position primarily configures, deploys, and supports deskside technologies and related hardware/software. This includes computers, their associated peripherals, productivity software, VoIP phones, cell phones, network printers. Additionally, this position will deploy and support onsite network equipment and cabling as well as be an escalation point from our helpdesk requiring more advanced support and troubleshooting.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therefore, reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Essential Functions:

Configuration and deployment of endpoint assets (such as desktops, laptops, tablets, mobile phones, printers, etc.)
Create and maintain software packages for our end-point management solution
Upgrade deskside equipment to ensure the latest technology is available to our customers.
Configure productivity software to meet the needs of business users.
Train and instruct employees on properly using provided technology products and services.
Work with other team members to complete projects and cross-train.
Remediate any non-compliant configurations on managed deskside assets.
Assist management in defining standard solutions for asset deployment
Support telecommunication systems and infrastructure (i.e., cabling, network rack, patch panels, etc.)
Track and maintain asset inventory across multiple locations.
Travel to remote sites as required for work.

Be an advocate for the customer to ensure their needs are taken care of.

Position Qualifications: (Competency Statements)

Accountability - Ability to accept responsibility and accountability for their actions.

They are organized - Possessing the trait of being organized or following a systematic method of performing a task.

Reliability - The trait of being dependable and trustworthy.

Responsible - Ability to be held accountable or answerable for one’s conduct.

Safety Awareness - Ability to identify and correct conditions that affect employee safety.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Accuracy - Ability to perform work accurately and thoroughly.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Education – High school or equivalent GED preferred

Experience – Experience in supporting Microsoft / office d365 hosted solutions, Meraki equipment and dashboard, Nextiva, Intune, and a working knowledge of PowerShell

PHYSICAL DEMANDS

Stand F (Frequently) Lift/ Carry 10 lbs or less F (Frequently)

Walk F (Frequently) 11-20 lbs F (Frequently)

Sit O (Occasionally) 21-50 lbs F (Frequently)

Handling/Fingering F (Frequently) 51-100 lbs O (Occasionally)

Reach Outward F (Frequently) Over 100 lbs N (Not Applicable)

Reach Above Shoulder O (Occasionally) Push / Pull

Climb N (Not Applicable) 12 lbs or less F (Frequently)

Crawl N (Not Applicable) 13-25 lbs F (Frequently)

Squat or Kneel F (Frequently) 26-40 lbs O (Occasionally)

Bend F (Frequently) 41-100 lbs N (Not Applicable)

The company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The company reserves the right to change this job description and assign tasks for the employee to perform as the company may deem appropriate.

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