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Desktop Support Analyst (contract)
At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Job Summary:
The Desktop Support Analyst provides hands-on, Level 2 technical support within a large enterprise environment, supporting end users directly at their desks and through a Tech Express model. This role focuses on troubleshooting hardware/software issues, executing laptop refreshes, and ensuring seamless onboarding for new users. This is a fully onsite contract role based at One World Trade Center, requiring strong customer interaction, mobility, and adaptability in a fast-paced support environment.
- End User Support: Provide face-to-face Level 2 support including break/fix, laptop replacements, troubleshooting connectivity, monitor, keyboard, Outlook, and Teams issues
- Hardware & Deployment: Image, configure, deploy, and replace laptops and peripherals as part of refresh and onboarding initiatives
- Ticketing & Documentation: Log, track, and manage incidents using ServiceNow or similar ticketing systems, ensuring accurate documentation
- Tech Express & Project Support: Support new hires with first-time login, Wi-Fi setup, and application access while assisting with equipment moves, desk setups, and project-based tasks
- 2–4 years of experience in desktop support or technical service roles (Level 2 preferred, exposure to Level 3 a plus)
- Experience with ticketing systems (ServiceNow preferred, others acceptable)
- Strong troubleshooting skills across hardware, software, and connectivity issues
- Comfortable working onsite, walking between desks, and providing hands-on user support
- Experience supporting users in large enterprise environments
- Exposure to Mac and cross-platform support
- Experience working in high-volume, fast-paced support settings
Why Join Us:
This is a great opportunity to gain hands-on experience in a dynamic enterprise environment, working directly with end users and modern workplace technology. You’ll be part of a highly visible support function, with exposure to both day-to-day operations and project-based work, offering strong learning and growth potential.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Pay Rate Range
36 - 45 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
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