Desktop Support Analyst / IT Support Technician

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

About Cognizant’s CIS Practice: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Desktop Support Analyst

Applications will be accepted until Mar 31, 2026

This role is not able to offer visa transfer or sponsorship, now or in the future

Location: Candidates will need to work from the Client’s office in Austin, TX all 5 days a week.

Required skills: 2-4 years of experience on

• On-Site End User Support
• Incident Resolution
• Device Lifecycle & Asset Management
• Stakeholder Communication & Service Experience

Mandatory skills: Windows OS, Troubleshooting of laptops, desktops, printers, scanners, Service Management & Process Skills

Responsibilities

• Desktop and Mobile Device Support to end-users including Windows, Mac OS, iOS, and Android
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Ensure that adequate support is provided to end-users in solving IT support requests and business needs
• Responding to important information requests, critical escalations, and major systems outages
• Ensure helpdesk activities are correctly recorded, routed/dispatched, followed up and resolved with users
• Helping with network access for users and patients in Clinics respecting correct security levels.
• Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction
• Ensure compliance-related guidelines are being implemented or monitored.
• Participate in corporate training sessions and certifications when required

Salary and Other Compensation:

The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $50,000/year - $56,000/year. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

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Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law