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Desktop Support (contract)
At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Job Summary:
We are seeking a Desktop Support Analyst to provide hands-on Level 2 technical support in a large-scale enterprise environment based in Lake Mary, FL (600 Colonial Center Parkway). This onsite role supports 3,000 users through a Tech Express model and desk-side interaction, focusing on hardware/software troubleshooting, onboarding, and high-volume support operations. Standard hours are Monday–Friday with weekends off 8-5pm ET; overtime may be required.
- End User Support: Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals
- Hardware & Systems: Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
- Tech Express & Onboarding: Support new hires (high-volume onboarding) with setup, access, and initial troubleshooting while handling daily walk-up support
- Project & Team Support: Assist with special projects, user transitions (hires/terminations), and collaborate within a lean team supporting a large user base
- 3–5 years of desktop support experience (Level 2 preferred)
- Strong experience with Windows/Microsoft and Mac environments
- Hands-on experience with SCCM, Active Directory, and remote access tools
- Proven ability to support users in a high-volume, onsite environment
- Experience in large enterprise environments (thousands of users)
- Experience supporting high onboarding/offboarding volumes
- Proactive mindset with strong communication and ability to learn quickly
Why Join Us:
Join a high-impact support team in a fast-paced enterprise environment where you’ll gain exposure to large-scale operations, modern support tools, and a collaborative team culture with potential for long-term growth and conversion.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Pay Rate Range
30 - 36 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
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