Desktop Support Engineer

1. IT Administrator:--02 Nos (Salary Approx 40-45K Monthly)

Key Responsibilities:

• Configure, deploy, and manage physical and virtual servers using Hyper-V and VMware ESXi.

• Install, configure, and maintain storage systems (SAN/NAS/DAS) and perform capacity planning.

• Configure and troubleshoot Layer 2/3 network switches, VLANs, port security, and link aggregation.

• Monitor infrastructure performance and ensure system availability and reliability.

• Apply system patches, firmware updates, and manage backup/restore procedures.

• Implement and maintain security best practices across the infrastructure.

• Work closely with IT support, cybersecurity, and development teams for infrastructure planning and support.

• Document infrastructure configurations, changes, and procedures.

• Provide Tier 2/3 support for infrastructure-related incidents and service requests

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• 3+ years of experience in IT infrastructure roles.

• Strong knowledge and hands-on experience with:

o VMware ESXi / vSphere

o Microsoft Hyper-V

o Enterprise storage systems (e.g., Dell EMC, NetApp, HPE)

o Managed network switches (Cisco, HP, Dell, etc.)

• Solid understanding of TCP/IP networking, VLANs, and network security principles.

• Experience with backup solutions

• Familiarity with Windows Server administration and Active Directory.

• Strong problem-solving and analytical skills.

• Excellent communication and documentation abilities.

2. Firewall Engineer – 02 Nos ((Salary Approx 30-35K Monthly)

Key Responsibilities:

• Design, implement, and manage firewall policies and rulesets across multiple platforms.

• Deploy, configure, and maintain firewalls (including NGFWs and UTMs) from vendors such as:

o Palo Alto Networks

o Fortinet FortiGate

o Cisco ASA / Firepower

o Check Point

o Juniper SRX

o Sophos XG / UTM

• Monitor and analyze firewall logs and alerts to detect and respond to suspicious or malicious activity.

• Configure VPN tunnels, site-to-site and remote access VPNs, and ensure secure connectivity.

• Perform firewall firmware and software upgrades and manage licensing.

• Conduct regular firewall audits and rulebase reviews to optimize performance and ensure compliance.

• Work with the network and security teams to support broader cybersecurity initiatives.

• Troubleshoot complex connectivity issues related to firewall rules and NAT policies.

• Document firewall configurations, changes, and incident reports.

• Maintain up-to-date knowledge of cyber threats, vulnerabilities, and firewall best practices.

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Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• Minimum 3–5 years of hands-on experience with firewall deployment and management.

• Strong understanding of network protocols (TCP/IP, DNS, HTTP/S, VPN, IPSec, etc.) and network security.

• Experience configuring Access Control Lists (ACLs), NAT, VLANs, IPsec VPNs, and SSL VPNs.

• Proficient in firewall log analysis and threat identification.

• Ability to write clear and concise technical documentation.

• • Experience with SIEM tools, IPS/IDS, and cloud firewall technologies (e.g., Azure Firewall, AWS WAF).

• • Familiarity with automation tools and scripting (e.g., Python, Ansible) for firewall management.

3. L2 Desktop Engineer-02 Nos (Salary Approx 25-30K Monthly)

Key Responsibilities:

• Provide Level 2 support for hardware, software, and peripheral issues on Windows and/or macOS systems.

• Troubleshoot and resolve incidents escalated from the Service Desk (L1), including but not limited to:

o OS and software errors

o Network connectivity problems

o Printer and peripheral device issues

o VPN and remote access troubleshooting

• Install, configure, and maintain desktops, laptops, and mobile devices.

• Manage and support Microsoft 365 applications and services.

• Work with Active Directory for user and computer account management.

• Support remote users through tools like Remote Desktop, SCCM, or other remote access utilities.

• Coordinate with other IT teams (Network, Server, Application) to escalate and resolve complex issues.

• Assist with user onboarding/offboarding and IT asset lifecycle management.

• Document solutions, update knowledge base articles, and maintain accurate ticket records in the ITSM system.

• Participate in desktop projects such as OS imaging, patching, and hardware upgrades.

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Required Qualifications:

• 2+ years of experience in a desktop support or similar IT role.

• Strong knowledge of Windows 10/11, Microsoft Office 365, and common enterprise applications.

• Experience with Active Directory, Group Policy, DNS/DHCP basics.

• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk, Freshservice).

• Hands-on experience with remote support tools and desktop management platforms (e.g., SCCM, Intune).

• Excellent problem-solving and communication skills.

• Ability to work independently and prioritize tasks in a fast-paced environment.

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Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL Foundation.

• Exposure to macOS environments.

• Basic scripting knowledge (PowerShell preferred).

• Experience in ITIL-based service environments.

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Ability to commute/relocate:

• Nehru Place, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person