Desktop Support Engineer

Key Responsibilities (1 Year Experience – Desktop Support Engineer)

• Provide L1 technical support for desktops, laptops, printers, and network-related issues.
• Install, configure, and troubleshoot Windows OS, MS Office, and basic software applications.
• Perform hardware troubleshooting including RAM, HDD/SSD, peripherals, and system performance issues.
• Handle user account management through Active Directory (password reset, account unlock, access issues).
• Set up and configure email clients (Outlook, O365) and resolve related issues.
• Support LAN/Wi-Fi connectivity issues (IP configuration, basic network diagnosis).
• Install and configure antivirus and ensure regular system updates/patching.
• Assist with new joiner onboarding – system setup, access configuration, and profile creation.
• Maintain ticketing system (JIRA/ServiceNow/Freshservice) and ensure timely closure of incidents.
• Coordinate with L2 teams for unresolved or complex issues.
• Maintain asset inventory of IT equipment and update records regularly.
• Provide remote support to users via tools like TeamViewer, AnyDesk, or inbuilt remote assistance.
• Ensure basic data backup and recovery for users when required.
• Document recurring issues and create knowledge base articles for user self-help.

Job Type: Full-time

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person