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Desktop Support Engineer
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Salary
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2 - 3 Years
1 Opening
Bengaluru, Hyderabad
Role description
Job Description: L1 Deskside support \Remote engineer.
Job Type: Full-Time \FTE
Experience Level: 2 Years
Shift: 24/5 Support
Key Responsibilities:
- Take ownership of user-reported issues and ensure timely resolution within
- Prioritize and manage multiple open support requests efficiently.
- Diagnose and resolve technical issues by asking targeted questions and
- Escalate unresolved or complex problems following standard procedures to the
- Provide accurate and timely updates to users throughout the support process.
- Follow up to ensure user systems are fully functional after troubleshooting.
- Log all support activities and issue details accurately in ServiceNow.
- Install and troubleshoot software and applications on end-user systems.
- Perform first-level troubleshooting for network and proxy-related issues.
- Document technical solutions and procedures in the form of notes or manuals.
- Bachelor’s degree in Computer Science, Information Technology, or a related
ield.
- Good understanding of:
o
o
o
Windows OS and Mac OS
Office 365 and Microsoft applications
Remote desktop tools
Network troubleshooting
- Familiarity with ticketing systems, especially ServiceNow.
- Excellent verbal and written communication skills.
- CCNA, MCSA or Azure certification.
Skills
Desktop Support, Itil, Windows Administration
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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