Desktop Support Engineer

Job Overview
We are seeking a skilled and dedicated Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting, maintaining, and managing desktop environments across various operating systems and network configurations. The Desktop Support Engineer will play a critical role in ensuring the smooth operation of IT infrastructure, delivering excellent customer service, and resolving technical issues efficiently.

Responsibilities

• Provide technical support for desktop computers, laptops, mobile devices, and peripherals.
• Troubleshoot software issues including Microsoft Office applications, operating systems (Windows, macOS, Linux), and network connectivity problems.
• Manage and maintain computer hardware, software installations, updates, and configurations.
• Assist users with VPN setup, firewall configurations, TCP/IP settings, DNS issues, and network administration tasks such as LAN management.
• Support Active Directory management including user account creation, permissions, and group policies.
• Utilize tools like SCCM, BMC Remedy, ServiceNow, Jira for ticketing and asset management.
• Perform system imaging and deployment using SCCM or similar tools.
• Monitor and maintain IT infrastructure components including servers (Windows Server), network devices, and mobile device management.
• Document issues accurately and communicate solutions effectively to end-users with excellent customer service skills.
• Collaborate with IT teams on projects involving network administration, security protocols (VPNs, firewalls), and system upgrades.

Requirements

• Proven experience in desktop support or IT support roles with strong troubleshooting skills.
• Proficiency in Windows (including Windows Server), macOS, Linux operating systems.
• Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration.
• Experience with Active Directory management and Group Policy administration.
• Familiarity with IT management tools like SCCM, ServiceNow, Jira, BMC Remedy.
• Understanding of network security protocols including VPNs and firewalls.
• Ability to manage computer hardware components and perform software installations/upgrades.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Analytical skills for diagnosing complex problems quickly and effectively.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or similar are preferred but not mandatory. This position offers an engaging environment for professionals passionate about technology support and infrastructure management while providing opportunities to develop advanced IT skills in a dynamic setting.

Job Types: Full-time, Contract

Pay: Up to $25.00 per hour

Work Location: In person