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Sybex

Job Overview We are seeking a skilled Freelance Desktop Support technician to provide remote and on-site technical assistance to clients. This role involves troubleshooting hardware and software issues, managing IT infrastructure, and ensuring optimal performance of computer systems across various platforms. The ideal candidate will have strong communication skills, a solid understanding of network administration, and experience supporting diverse operating systems. This position offers flexibility for freelance professionals with a focus on delivering exceptional customer service and technical support.Duties<ul><li>Provide technical support for desktop, laptop, and mobile devices across Windows, macOS, and Linux operating systems.</li><li>Troubleshoot software issues related to Microsoft Office, VPNs, firewalls, TCP/IP, DNS, Active Directory, and other network services.</li><li>Manage computer hardware including installation, configuration, and maintenance of peripherals and components.</li><li>Support IT infrastructure elements such as LAN/WAN networks, network administration tasks, and server management using tools like Microsoft Windows Server and Linux servers.</li><li>Assist users with help desk requests via ServiceNow, Jira, or BMC Remedy platforms.</li><li>Configure and troubleshoot network connectivity issues including TCP/IP protocols, LAN/WAN setups, and wireless/mobile device support.</li><li>Maintain security protocols by managing firewalls, VPN access, and Active Directory permissions.</li><li>Use SCCM for software deployment and system updates; utilize BMC Remedy for incident tracking; employ ServiceNow or Jira for ticket management.</li><li>Document technical procedures and provide analysis to resolve recurring issues efficiently.</li><li>Collaborate with clients to understand their IT needs and deliver tailored solutions that enhance their operational efficiency.</li></ul>Skills<ul><li>Proven experience in technical support with a focus on desktop support and help desk functions.</li><li>Strong troubleshooting skills in software applications and computer hardware management.</li><li>Proficiency in operating systems including Windows (Windows Server), macOS, and Linux environments.</li><li>Knowledge of computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN configuration, VPN setup, firewall management, and network security best practices.</li><li>Familiarity with IT support tools like SCCM, BMC Remedy, ServiceNow, Jira for incident management and deployment tasks.</li><li>Ability to manage Active Directory accounts and permissions effectively.</li><li>Excellent communication skills to explain technical issues clearly to non-technical users.</li><li>Analytical mindset with strong problem-solving abilities related to IT infrastructure challenges.</li><li>Experience supporting mobile devices and integrating them into existing networks is a plus. This freelance desktop support role is ideal for professionals seeking flexible work arrangements while providing essential IT services to diverse clients. Candidates should demonstrate a comprehensive understanding of desktop support operations combined with excellent customer service skills to ensure client satisfaction.</li></ul>Job Types: Part-time, ContractPay: Up to $30.00 per hourWork Location: In person

Freelance Desktop support

Job Overview We are seeking a skilled and dedicated Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting, maintaining, and managing desktop environments across various operating systems and network configurations. The Desktop Support Engineer will play a critical role in ensuring the smooth operation of IT infrastructure, delivering excellent customer service, and resolving technical issues efficiently.Responsibilities<ul><li>Provide technical support for desktop computers, laptops, mobile devices, and peripherals.</li><li>Troubleshoot software issues including Microsoft Office applications, operating systems (Windows, macOS, Linux), and network connectivity problems.</li><li>Manage and maintain computer hardware, software installations, updates, and configurations.</li><li>Assist users with VPN setup, firewall configurations, TCP/IP settings, DNS issues, and network administration tasks such as LAN management.</li><li>Support Active Directory management including user account creation, permissions, and group policies.</li><li>Utilize tools like SCCM, BMC Remedy, ServiceNow, Jira for ticketing and asset management.</li><li>Perform system imaging and deployment using SCCM or similar tools.</li><li>Monitor and maintain IT infrastructure components including servers (Windows Server), network devices, and mobile device management.</li><li>Document issues accurately and communicate solutions effectively to end-users with excellent customer service skills.</li><li>Collaborate with IT teams on projects involving network administration, security protocols (VPNs, firewalls), and system upgrades.</li></ul>Requirements<ul><li>Proven experience in desktop support or IT support roles with strong troubleshooting skills.</li><li>Proficiency in Windows (including Windows Server), macOS, Linux operating systems.</li><li>Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration.</li><li>Experience with Active Directory management and Group Policy administration.</li><li>Familiarity with IT management tools like SCCM, ServiceNow, Jira, BMC Remedy.</li><li>Understanding of network security protocols including VPNs and firewalls.</li><li>Ability to manage computer hardware components and perform software installations/upgrades.</li><li>Strong communication skills with the ability to explain technical issues clearly to non-technical users.</li><li>Analytical skills for diagnosing complex problems quickly and effectively.</li><li>Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or similar are preferred but not mandatory. This position offers an engaging environment for professionals passionate about technology support and infrastructure management while providing opportunities to develop advanced IT skills in a dynamic setting.</li></ul>Job Types: Full-time, ContractPay: Up to $25.00 per hourWork Location: In person

Desktop Support Engineer

Join Sybex and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Freelance Desktop support

Desktop Support Engineer