Freelance Desktop support

Job Overview
We are seeking a skilled Freelance Desktop Support technician to provide remote and on-site technical assistance to clients. This role involves troubleshooting hardware and software issues, managing IT infrastructure, and ensuring optimal performance of computer systems across various platforms. The ideal candidate will have strong communication skills, a solid understanding of network administration, and experience supporting diverse operating systems. This position offers flexibility for freelance professionals with a focus on delivering exceptional customer service and technical support.

Duties

• Provide technical support for desktop, laptop, and mobile devices across Windows, macOS, and Linux operating systems.
• Troubleshoot software issues related to Microsoft Office, VPNs, firewalls, TCP/IP, DNS, Active Directory, and other network services.
• Manage computer hardware including installation, configuration, and maintenance of peripherals and components.
• Support IT infrastructure elements such as LAN/WAN networks, network administration tasks, and server management using tools like Microsoft Windows Server and Linux servers.
• Assist users with help desk requests via ServiceNow, Jira, or BMC Remedy platforms.
• Configure and troubleshoot network connectivity issues including TCP/IP protocols, LAN/WAN setups, and wireless/mobile device support.
• Maintain security protocols by managing firewalls, VPN access, and Active Directory permissions.
• Use SCCM for software deployment and system updates; utilize BMC Remedy for incident tracking; employ ServiceNow or Jira for ticket management.
• Document technical procedures and provide analysis to resolve recurring issues efficiently.
• Collaborate with clients to understand their IT needs and deliver tailored solutions that enhance their operational efficiency.

Skills

• Proven experience in technical support with a focus on desktop support and help desk functions.
• Strong troubleshooting skills in software applications and computer hardware management.
• Proficiency in operating systems including Windows (Windows Server), macOS, and Linux environments.
• Knowledge of computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN configuration, VPN setup, firewall management, and network security best practices.
• Familiarity with IT support tools like SCCM, BMC Remedy, ServiceNow, Jira for incident management and deployment tasks.
• Ability to manage Active Directory accounts and permissions effectively.
• Excellent communication skills to explain technical issues clearly to non-technical users.
• Analytical mindset with strong problem-solving abilities related to IT infrastructure challenges.
• Experience supporting mobile devices and integrating them into existing networks is a plus. This freelance desktop support role is ideal for professionals seeking flexible work arrangements while providing essential IT services to diverse clients. Candidates should demonstrate a comprehensive understanding of desktop support operations combined with excellent customer service skills to ensure client satisfaction.

Job Types: Part-time, Contract

Pay: Up to $30.00 per hour

Work Location: In person