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Desktop Support Engineer

Title: IT Field Services Technician/Desktop Support Engineer

Location: Baton Rouge, LA / Hammond, LA

Schedule: Onsite (Travel to Onsite or nearby locations as needed)


Job Description

Responsibilities:

  • Assist with desktop support tasks like software/hardware installs, upgrades, and basic troubleshooting.
  • Set up, relocate, and configure workstations, desktops, and laptops.
  • Troubleshoot and manage network or electrical cabling in tight spaces (e.g., under desks).
  • Install print drivers, software applications, and use remote support tools.
  • Handle ServiceNow tickets for requests and incidents.
  • Document all tasks accurately.
  • Support data transfers, IT asset recovery, and decommissioning.
  • Deliver great customer service onsite.


Required Skills:

  • 5+ years of experience in IT/technical support.
  • Basic knowledge of Windows 10/11 and simple networks (LAN/WAN).
  • Comfort working in tight spaces and lifting up to 50 lbs. for IT equipment.
  • Strong communication skills for customers and teams.
  • Experience with ServiceNow or any ticketing system is a plus.
  • Willing to travel locally as needed:
  • A+ certification is recommended but not required.

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