Desktop Support Engineer

Location: UAE
Experience: 1–3 Years

Key Responsibilities

• Provide Level 1 technical support for desktops, laptops, printers, and peripherals
• Install, configure, and troubleshoot Windows operating systems and common software applications
• Support users with Microsoft Office 365, Outlook, Teams, and basic Active Directory tasks
• Troubleshoot hardware, software, email, printer, and network connectivity issues
• Handle ticketing system updates and ensure timely closure of support requests as per SLA
• Perform system formatting, software installations, upgrades, and patch updates
• Configure and support IP phones, Wi-Fi connectivity, VPN access, and shared drives
• Assist in onboarding/offboarding activities including system setup and user account creation
• Coordinate with L2/L3 support teams for issue escalation when required
• Maintain IT asset inventory and documentation of support activities
• Provide remote and onsite support to users across office locations
• Ensure compliance with company IT policies and cybersecurity practicesTechnical Skills Required
• Strong knowledge of Windows 10/11 operating systems

Preferred Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, or related field
• Microsoft certifications such as MCSA, Microsoft 365 Fundamentals, or CompTIA A+ preferred
• UAE experience will be an added advantage
• Valid UAE driving license is preferred for field support roles

Soft Skills

• Strong communication and interpersonal skills
• Good problem-solving and analytical abilities
• Ability to work under pressure and manage multiple tasks
• Customer-focused attitude with professional behavior
• Team player with willingness to learn new technologies
• Basic understanding of networking concepts (IP, DNS, DHCP, LAN/WAN)
• Experience with Microsoft Office 365 and Outlook troubleshooting
• Knowledge of Active Directory user management and password resets
• Familiarity with printers, scanners, biometric devices, and endpoint devices
• Basic understanding of antivirus and endpoint security solutions
• Experience using ticketing/helpdesk systems
• Remote support experience using AnyDesk, TeamViewer, or similar tools

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person