Technical Support Engineer – L2

Job Summary:

We are looking for a skilled and proactive L2 Technical Support Engineer to join our IT team. The ideal candidate should have strong hands-on experience in desktop support, Microsoft 365, Outlook, Active Directory, and troubleshooting various software-related issues. You will be responsible for handling escalated technical issues, ensuring smooth IT operations, and providing timely resolutions.

Key Responsibilities:

• Provide Level 2 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop/laptop issues, including OS, drivers, and applications.
• Manage and support Microsoft 365 services (Exchange Online, Teams, OneDrive, etc.).
• Handle Outlook configuration, troubleshooting, and email-related issues.
• Administer and manage Active Directory (user accounts, groups, permissions, password resets).
• Diagnose and resolve software-related issues across multiple platforms.
• Support installation, configuration, and maintenance of IT systems and applications.
• Escalate complex issues to L3 teams when required.
• Maintain proper documentation of incidents, solutions, and processes.
• Ensure adherence to SLA and IT policies.

Required Skills & Qualifications:

• Strong knowledge of Desktop Support (Windows OS, hardware troubleshooting)
• Hands-on experience with Microsoft 365 & Outlook
• Good understanding of Active Directory (User & Group Management)
• Experience in software installation, troubleshooting, and support
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic knowledge of networking concepts (LAN/WAN, VPN)
• Excellent problem-solving and communication skills

Job Type: Permanent

Pay: RO350.000 - RO400.000 per month

Ability to commute/relocate:

• Muscat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current CTC
• Expected CTC
• Notice Period

Work Location: In person