Desktop Support Engineer

About the Role

Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.

Responsibilities

• Maintain and support the Windows and Linux desktop environment across global offices
• Deploy and manage endpoints using Microsoft Intune
• Manage user accounts, groups, and access in Active Directory and Entra ID
• Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)
• Keep desktops current with patches and security updates
• Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change
• Monitor service desk ticket queues to ensure timely response
• Provide basic network, phone, and video conferencing support
• Proactively identify recurring support issues and recommend process, documentation, or system improvements
• Occasional weekend support will be required for upgrades, data center work, or emergencies

Required Skills

• 1–2 years of desktop support experience
• Hands-on experience with Windows 11 and Microsoft 365
• Familiarity with Intune or similar endpoint management tools
• Experience supporting remote users and VPN troubleshooting
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Strong communicator with good organizational skills and a team-first attitude
• Bachelor's degree in a related field preferred
• Ability to work rotational shift, M-F, 7am and 9am start time
• Ability to work the on-call rotational shift once a month

Benefits and Perks

• Fully paid Medical, Dental, Vision, Disability, and Life Insurance
• Fully stocked kitchen; free breakfast and lunch every day on-site
• Tuition Reimbursement Program
• 401(k) with employer match
• Paid Vacation, Sick, and Parental leaves
• Commuter and Flexible Spending Programs

Base Salary Range

$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter.