Desktop Support Engineer (Dispatch /Part-Time) Arecibo, – Puerto rico

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Arecibo, – Puerto rico USA (On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based inArecibo, Puerto rico USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
Support and maintain in-house and third-party software, including market data applications
Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
Participate in after-hours and weekend on-call rotation
Stay updated on new technologies and internal tools

Required Qualifications:

Minimum of 3 years of field support experience, preferably in a branch environment
Experience supporting financial services clients is highly desirable
Bachelor’s degree or equivalent practical experience
(3 years of progressive experience may be considered equivalent to 1 year of education)
Strong troubleshooting skills with the ability to manage multiple tasks under pressure
Familiarity with Microsoft Office Suite and general enterprise IT tools
Excellent communication and interpersonal skills
Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

How to Apply

Interested candidates are invited to send their resumes to:
careers.us@axiomtechnologies.com