Desktop Support Engineer L1

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems (Windows) and applications.
• Troubleshoot hardware, software, and network connectivity issues for end-users.
• Set up new user accounts, email IDs, and access permissions in accordance with IT policies.
• Perform regular system updates, patches, and antivirus checks.
• Support remote users via remote desktop tools or VPN.
• Maintain asset inventory of IT equipment and ensure proper documentation.
• Escalate unresolved issues to higher-level IT support or vendors when necessary.
• Provide guidance and training to end-users on IT best practices and security.
• Ensure compliance with organizational IT security and data protection policies.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person