Desktop Support Engineer L2

Address user tickets regarding hardware, software and networking •
Walk customers through installing applications and computer peripherals

• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests

Job Type: Full-time

Pay: ₹21,000.00 - ₹25,000.00 per month

Work Location: In person