Desktop Support Specialist

About the Role
We are seeking an experienced and customer-focused Deskside Support Technician to provide comprehensive technical support to our on-campus employees. In this role, you’ll handle daily IT support requests, resolve hardware and software issues, manage end-user devices, and ensure smooth IT operations with minimal supervision. You’ll work closely with IT teams and end-users to deliver high-quality technical assistance and maintain service-level goals.

Key Responsibilities

• Provide hands-on deskside support to onsite personnel, customers, and service providers.
• Perform installation, configuration, imaging, and reimaging of laptops, desktops, and peripherals (monitors, docking stations, etc.).
• Handle IMAC (install, move, add, change) activities including upgrades, break/fix, and data migration.
• Troubleshoot and resolve intermediate to complex hardware and software issues.
• Support meeting room technology, video conferencing (MTR), and VoIP devices.
• Assist in onboarding and offboarding processes, including hardware provisioning and retrieval.
• Maintain accurate records in the incident management system and ensure SLA compliance.
• Collaborate with remote IT infrastructure teams to escalate and resolve technical issues.
• Manage asset inventory and participate in racking/mounting of hardware and cabling in comms rooms.
• Provide VIP and executive-level IT support when required.
• Mentor and guide junior technicians, contributing to a knowledge-sharing culture.

Qualifications and Skills

• Minimum 1 year of experience in deskside or desktop support.
• Strong technical troubleshooting skills for Windows OS, Microsoft 365, VPNs (Citrix), and remote tools (Bomgar).
• Basic understanding of networking fundamentals and IT hardware infrastructure.
• Experience with racking/mounting servers and network devices is a plus.
• Excellent problem-solving, time management, and customer service skills.
• Fluent in the local language (C1/C2) and proficient in English (B2 or higher).
• Team-oriented with strong communication and interpersonal skills.

Education and Certifications

• Bachelor’s degree in IT or related field preferred (or equivalent experience).
• CompTIA A+ Certification required.
• Microsoft Certified Professional (MCP) certification is a plus.

Why Join Us?

• Work in a collaborative and supportive IT environment.
• Gain hands-on experience with enterprise systems and infrastructure.
• Opportunity to grow your technical and professional skills.

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• Do you have valid work permit status in Turkey?
• Can you join us immediately?

Language:

• Turkish (Required)
• English (Required)

Location:

• ıstanbul (Required)