Desktop Support Specialist

Overview
We are seeking a dynamic and proactive Desktop Support Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing expert assistance to ensure seamless computer and device operation across the organization. Your enthusiasm for problem-solving, combined with your technical expertise, will help maintain a productive and efficient work environment. This position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven setting while making a tangible impact on daily business operations.

Duties

• Deliver prompt and professional technical support to users via help desk tickets, phone, email, or in person, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve software problems across various operating systems including Windows and macOS, ensuring minimal downtime.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals; perform upgrades and repairs as needed.
• Assist with software installation, configuration, updates, and patch management using tools such as SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).
• Support network connectivity issues by diagnosing TCP/IP configurations, DNS settings, LAN/WAN connections, VPN access, firewall configurations, and network security protocols like Meraki.
• Maintain and support IT infrastructure components such as Windows Server environments, Active Directory accounts, DNS records, and Linux systems when applicable.
• Monitor and manage computer management tools like BMC Remedy and ServiceNow to track incidents and service requests efficiently.
• Configure and support mobile devices and ensure secure access through VPNs while maintaining security standards with firewalls and network policies.
• Assist in the deployment of new hardware/software solutions; perform system imaging and asset management tasks.
• Collaborate with team members on network administration tasks including TCP/IP troubleshooting, LAN setup, and network security enhancements.
• Document all support activities thoroughly; generate reports on incident resolution times and recurring issues to identify areas for improvement.
• Communicate clearly with users at all levels; translate technical language into understandable terms to foster positive customer service experiences.

Qualifications

• Proven experience providing technical support in a help desk or desktop support role with a strong understanding of troubleshooting hardware/software issues.
• Proficiency in operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux environments.
• Solid knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN architecture, VPNs, firewalls (e.g., Meraki), and network security best practices.
• Experience with enterprise management tools like SCCM for software deployment and GPO for policy enforcement.
• Familiarity with Active Directory administration for user account management; experience with BMC Remedy or ServiceNow is a plus.
• Ability to troubleshoot computer hardware components effectively; experience with mobile device support is desirable.
• Strong analysis skills to diagnose complex issues quickly; excellent communication skills to assist end-users confidently.
• Knowledge of IT infrastructure components including Microsoft Office suite applications; familiarity with Microsoft Windows Server environments is advantageous.
• Understanding of network administration principles such as TCP/IP configuration and LAN setup is essential.
• Ability to work independently as well as part of a team in a fast-paced environment; flexibility to handle multiple priorities simultaneously. Join us as a Desktop Support Technician if you’re passionate about technology solutions that empower users daily! Bring your expertise in IT support—help us keep our systems running smoothly while advancing your career in a vibrant organization committed to innovation and excellence.

Job Type: Full-time

Pay: From $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person