Desktop Support Specialist

We are seeking to hire a Desktop Support Specialist who enjoys hands‑on, user‑focused IT support in a fast‑paced office setting for a well‑established professional services organization.

About the Role

This role serves as the primary on‑site IT contact while also collaborating with a broader internal support team across locations. You’ll work closely with end users, providing responsive, high‑quality support across a wide range of technical needs. Success in this role requires strong troubleshooting skills, attention to process, and the ability to communicate clearly with users at all technical levels.

Responsibilities

• Act as the first point of contact for day‑to‑day IT support in the office
• Manage support requests from intake through resolution using a ticketing system
• Deliver consistent, service‑oriented support to end users locally and across offices
• Follow established procedures, workflows, and documentation
• Support meetings and conference rooms, including video conferencing tools
• Install, configure, and support desktops, laptops, monitors, printers, and peripherals
• Assist with device deployment, inventory tracking, and lifecycle activities
• Troubleshoot hardware, operating systems, and applications
• Support security‑related tasks such as encryption, access issues, and account assistance
• Handle common support requests including password resets, account lockouts, and hardware repair
• Communicate progress clearly and provide realistic timelines for issue resolution

Qualifications

• 3+ years of experience in a Help Desk or Desktop Support role (professional services strongly preferred)
• Strong hardware troubleshooting and diagnostic skills
• Experience supporting Windows 7, 10, and 11 in a large enterprise Active Directory environment
• User‑level support experience with Microsoft Office (2010/2016)
• Working knowledge of command‑line tools, VPN connectivity, and wireless networking
• General understanding of LAN/WAN concepts from a support perspective
• Ability to follow SOPs, checklists, and documented processes consistently
• Experience supporting conference room and collaboration technology
• Familiarity with Azure and endpoint tools from a support standpoint
• CompTIA A+ preferred; Microsoft or Dell hardware certifications a plus
• Associate’s or Bachelor’s degree in a technical field, or equivalent hands‑on experience
• Strong communication skills and a professional, service‑focused approach

Required Skills

• Strong troubleshooting skills
• Attention to process
• Ability to communicate clearly with users at all technical levels

Preferred Skills

• Experience in professional services
• Familiarity with Azure and endpoint tools

Pay range and compensation package

Onsite 5 days a week in Menlo Park, CA. Full-time, direct hire (No C2C). $65,000-85,000 annually + bonus. Great benefits and job stability.

Equal Opportunity Statement

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to this link.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance