Desktop Support Specialist

Position: Support Desk Specialist IV

Openings: 1

Locations:

• St. Louis, MO - 63043 - 5 days onsite

Duration: 8-month contract potential to extend

Description:

Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.

Must‑Haves

• 2+ years in IT support / service desk / help desk environment
• Hands‑on experience providing Level 1 / first‑line support via phone, email, and chat
• Strong troubleshooting skills across hardware, software, and basic network issues
• Experience using ticketing systems and writing clear technical notes/documentation
• Broad knowledge of Windows/macOS, common applications, desktops/laptops, printers, and networks

Day‑to‑Day

• Serve as first point of contact for end‑user IT issues (phone, email, chat)
• Diagnose and resolve basic to moderate technical issues; escalate when needed
• Create, update, and manage service tickets with clear, concise documentation
• Follow up on open issues and own tickets through resolution
• Support and troubleshoot end‑user devices, applications, printers, and connectivity issues