Desktop Support Specialist

Hiring: Desktop Support Engineer (L1) – Dispatch On-Demand Support

Location: Near Almoayyed Tower, Manama, Bahrain

Contract Type: B2B Freelance / On-Demand Dispatch Support

Engagement Type: On-Demand | Onsite

Compensation

Hourly Rate / Half-Day Rate/ Full-Day Rate

Role Overview

We are seeking a reliable and customer-focused Desktop Support Engineer (L1) to provide on-demand onsite IT support services in Manama, Bahrain.

The ideal candidate will have hands-on experience supporting desktops, laptops, peripherals, and end users in corporate environments. This opportunity is ideal for freelance IT professionals looking for flexible, project-based assignments.

Key Responsibilities

• Provide onsite desktop and end-user support.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Windows-based desktops and laptops.
• Install, configure, deploy, and replace IT equipment and peripherals.
• Perform basic network troubleshooting, including LAN, Wi-Fi, and VPN issues.
• Handle break-fix incidents and service requests.
• Support device deployments, refreshes, and replacements.
• Coordinate with remote support and infrastructure teams when required.
• Maintain accurate documentation of completed tasks, incidents, and resolutions.

Required Skills

• Desktop Support (L1)
• Windows 10/11 Administration and Troubleshooting
• Hardware and Peripheral Support
• Desktop/Laptop Deployment and Imaging
• Basic Networking (LAN, Wi-Fi, VPN)
• Active Directory
• Microsoft Intune
• SCCM / Microsoft Endpoint Configuration Manager (MECM)
• BitLocker Administration
• Strong Customer Service and Communication Skills
• Excellent Troubleshooting and Problem-Solving Abilities

Preferred Experience

• 3+ years of Desktop Support, EUC, or IT Support experience.
• Experience providing onsite or field support services.
• Familiarity with ITSM and ticketing systems.
• Experience working in enterprise or corporate IT environments.
• Ability to work independently and manage dispatch assignments efficiently.

If you are an experienced IT support professional seeking flexible freelance opportunities, we would be pleased to hear from you.