Desktop Support Specialist

Position: Desktop Support Specialist

Location: Wilmington, DE 19801 (Onsite)

Type:- Long term contract

Category Summary:

The Desktop Support Specialist (DSS) support in-house teams and responding person to helpdesk tickets.

Role Description:

Respond to help desk tickets.

Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.

Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).

Troubleshoot basic network, software, and printing problems.

Required Skills:

Minimum of 3 years' experience

Must have customer service experience