Desktop Support Technician

Overview
We are seeking a dedicated DEsktop Support professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of various IT systems, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities

• Provide technical support for hardware and software issues across the organization.
• Manage and maintain IT infrastructure, ensuring optimal performance and security.
• Assist with network administration tasks, including monitoring and troubleshooting network connectivity.
• Utilize SCCM for software deployment, updates, and inventory management.
• Support mobile devices and ensure they are configured correctly for use within the organization.
• Conduct regular maintenance on computers and peripherals to ensure functionality.
• Serve as a help desk resource for employees, addressing inquiries and resolving issues in a timely manner.
• Document all support interactions and maintain accurate records of IT assets.

Requirements

• Proven experience in IT support or a related field.
• Strong knowledge of network administration and IT infrastructure management.
• Familiarity with SCCM for system management tasks.
• Proficiency in troubleshooting technical issues related to computers, software, and mobile devices.
• Experience with Linux operating systems is a plus.
• Excellent communication skills, both verbal and written, to effectively assist users at all levels.
• Ability to work independently as well as collaboratively within a team environment.
• Strong problem-solving skills with attention to detail.

Join us in providing top-notch IT support that empowers our team to excel!

Job Type: Full-time

Pay: From AED2,300.00 per month