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Desktop Support Technician

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts

Location: IT - 655 Bay Road. Note: this role will cover both Kent & Sussex campus and other Bayhealth locations

Status: Relief

Shift: As Needed

SALARY RANGE: 22.21 - 33.31HOURLY

General Summary:

Under direct supervision, the Desktop Support Technician provides basic technical support of desktop computers, telephones, peripherals, applications, and related technology. The Desktop Support Analyst I will be responsible for device installations and dispositions, following established departmental procedures. More complex or advanced support needs may be referred to a Desktop Support Analyst I or II.

Responsibilities:

1. Installs, configures, and ensures ongoing usability of desktop computers, telephones, peripheral equipment and software within established standards and guidelines a. Includes specification, installation, testing and troubleshooting of computer systems and peripherals
2. Demonstrates excellent customer service and interpersonal skills by utilizing a courteous, timely, and professional approach in dealing with clients and co-workers. a. Follows up with clients on unresolved problems b. Practices reflective listening skills. c. Presents ideas and instructions clearly
3. Works with the Asset Analyst to ensure computer assets are properly handled according to established device disposition procedures.
4. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience: