Desktop Support Technician

Deskside Support Technician – End User Computing (Level 2)

Industry:Automotive Manufacturing
Location:Vance, Alabama, 35496
Work Arrangement:On-Site
Employment Type:Regular Full-Time
Compensation:$24 - $28/hour

Note: Interview panel will decide the salary between this ranage.
Experience Required:3–5 years (Enterprise IT Support)
Reports To:Client Services Manager

WHY THIS ROLE

This is not a typical deskside support role. You will be embedded within a major automotive manufacturing facility, directly supporting the systems and users that keep production running.

In this fast-paced, high-impact environment, system uptime is critical. When production-floor technology fails, you are the hands-on expert responsible for restoring operations quickly and efficiently.

This role offers the opportunity to work with both enterprise IT systems and industrial technologies while gaining experience in a mission-critical manufacturing environment.

WHAT WE OFFER

• Regular full-time employment
• Health, dental, and vision insurance (eligible after 90 days)
• 401(k) plan with company match
• Sick leave available from day one
• Tiered PTO accrual based on tenure
• Retention bonuses (Go-Live and 6 months)
• LifeMart employee discount program (travel, electronics, fitness, childcare, and more)
• Stable enterprise environment (no high-turnover MSP setting)
• Employee referral bonus program

WHAT YOU’LL DO

You will provide hands-on deskside and plant-floor IT support across office and manufacturing environments, including:

• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, rugged devices, and peripherals
• Support production-critical systems including shop-floor terminals, barcode/label printers, and RF scanners
• Deploy, image, and migrate Windows 10/11 devices using tools like SCCM, MDT, or Autopilot
• Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy
• Configure and maintain network printers and scanners (TCP/IP, IP addressing)
• Provide VIP/executive support including AV and video conferencing systems
• Respond to high-priority production incidents with urgency
• Collaborate with OT, networking, and manufacturing teams for escalations and root-cause analysis
• Manage IT asset lifecycle (procurement, provisioning, redeployment, decommissioning)
• Document incidents and service requests in tools like ServiceNow or Remedy
• Ensure SLA compliance and clear communication with stakeholders

WORK ENVIRONMENT

This role operates within a live manufacturing facility. Candidates should be comfortable with:

• Working across office spaces and production floors
• Exposure to industrial noise, machinery, and varying temperatures
• Wearing PPE (steel-toe boots, safety glasses, high-visibility vest, hearing protection)
• Walking/standing for extended periods across a large facility
• Responding quickly to production-critical incidents
• Following strict safety protocols (lockout/tagout awareness, restricted areas)

WHAT YOU BRINGRequired:

• 3+ years of deskside/desktop support in enterprise environments (500+ users)
• Strong experience with Windows 10/11 troubleshooting and deployment
• Hands-on experience with Active Directory (user management, GPOs)
• Familiarity with imaging tools (SCCM, MDT, Intune, or similar)
• Solid networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Ability to work in industrial environments with PPE requirements
• Strong communication and customer service skills
• Ability to lift up to 50 lbs and move across large facilities

Preferred:

• CompTIA A+, Network+, or Microsoft certifications (MD-100, MD-101, MS-900)
• ITIL Foundation certification or ITIL framework knowledge
• Experience with Intune/Endpoint Manager and Autopilot
• Background in manufacturing, automotive, or industrial IT environments
• Experience with rugged devices, barcode printers, RF scanners
• Exposure to OT/IT environments or industrial network segmentation
• Experience in MSP or multi-client support environments

Job Types: Full-time, Contract

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• What is your Nationality and Visa status ?
• What is your notice period time if selected ?
• Are you comfortable with Rate $26 per hour and location ?

Experience:

• IT Desktop Support : 4 years (Required)

Location:

• Vance, AL 35490 (Preferred)

Ability to Relocate:

• Vance, AL 35490: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person