Desktop Support Technician

Job Summary
We are seeking a proactive and resourceful Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues, maintaining computer systems, and ensuring seamless IT operations across the organization. Your expertise will help empower users to work efficiently and confidently, fostering a productive and innovative environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced setting while making a tangible impact on daily business functions.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues, ensuring prompt resolution and high user satisfaction
• Manage and troubleshoot computer systems running on Windows and macOS operating systems, including software installation, updates, and configurations
• Maintain computer hardware components such as desktops, laptops, printers, and peripherals, performing repairs or replacements as needed
• Support computer networking infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to ensure secure and reliable connectivity
• Utilize help desk tools like ServiceNow, Jira, BMC Remedy, or similar platforms to log incidents, track requests, and escalate issues efficiently
• Assist with IT infrastructure management by configuring user accounts, permissions, and access controls in Active Directory or similar systems
• Troubleshoot software issues related to Microsoft Office applications and other productivity tools while providing clear guidance to users

Skills

• Strong technical support skills with the ability to diagnose and resolve hardware and software problems swiftly
• Proficiency in managing computers across multiple operating systems including Windows, macOS, and Linux environments
• Knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and network security best practices
• Experience with help desk ticketing systems like ServiceNow or Jira for issue tracking and resolution management
• Excellent communication skills to clearly explain technical solutions to non-technical users
• Familiarity with IT support tools such as BMC Remedy or ServiceNow for incident management
• Ability to troubleshoot common software issues in Microsoft Office suite and other productivity applications
• Understanding of IT infrastructure components including routers, switches, servers, and security devices

Join us as a Desktop Support Technician to be at the heart of our technology-driven environment! Your dedication will ensure our teams stay connected, secure, and productive every day.

Pay: $26.00 - $30.00 per hour

Work Location: On the road