Desktop Support Technician

We are seeking a motivated Desktop Technician to join our IT support team. This role provides an excellent opportunity for recent graduates or those with foundational IT experience to develop their technical skills in a professional environment. You'll be responsible for providing hands-on technical support to end users, maintaining computer systems, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide desktop support for Windows 10/11 workstations and common business applications
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Install, configure, and upgrade computer hardware and software
• Set up new employee workstations including PC builds, peripheral connections, and account provisioning
• Manage user accounts in Active Directory and Microsoft 365
• Perform system imaging, software deployments, and patch management
• Maintain inventory of IT equipment and coordinate with vendors for repairs
• Document technical issues and resolutions in ticketing system
• Provide excellent customer service and communicate technical information to non-technical users
• Escalate complex issues to senior IT staff as appropriate
• Assist with IT projects including system upgrades and migrations

Required Qualifications

• Minimum 1 year of experience in desktop support, help desk, or IT technician role

Technical Skills:

• Working knowledge of Windows operating systems (Windows 10/11)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with Microsoft Office 365 suite
• Ability to troubleshoot common hardware issues (desktops, laptops, printers, monitors)
• Basic understanding of Active Directory user management

Soft Skills:

• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• Customer service-oriented mindset
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Willingness to learn new technologies

Preferred Qualifications

• CompTIA A+, Network+, or other relevant IT certifications
• Experience with remote support tools
• Knowledge of mobile device management (iOS/Android)
• Familiarity with ticketing systems (ServiceNow, Jira, etc.)
• Experience with VoIP phone systems
• Basic PowerShell or scripting knowledge
• Understanding of IT security best practices

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs
• Comfortable working at a desk and with computer equipment for extended periods
• May require occasional ladder use for cable management or equipment installation
• Ability to work in various environments (office, data center, warehouse)

What We Offer

• Competitive salary based on experience and qualifications
• Comprehensive health insurance
• Paid time off and holidays
• Professional development opportunities and training
• Tuition reimbursement for continued education
• Opportunity for advancement within the IT department
• Modern work environment with current technology

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM with occasional after-hours work for system maintenance or urgent issues. This will be an optional hybrid with the ability to work from home for part of the schedule

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Health insurance
• Paid time off
• Tuition reimbursement

Work Location: Hybrid remote in Ashland, KY 41101