IT support specialist

• Technical Troubleshooting: Diagnosing and resolving hardware, software, and network issues. This includes fixing "blue screen" errors, connectivity drops, and software crashes.

• System Deployment: Setting up and configuring new workstations, laptops, and peripheral devices (printers, scanners, docking stations).

• User Support: "ticketing system" to track daily and resolve user requests.

• Security Management: Resetting passwords, managing multi-factor authentication (MFA), and ensuring antivirus software is up to date.

• Documentation: Creating "how-to" guides for common issues to help users solve minor problems independently.

• Operating Systems: Proficiency in Windows 10/11, macOS, and occasionally Linux.

• Networking Basics: Understanding of TCP/IP, DNS, DHCP, and Wi-Fi configuration.

• Cloud Productivity: Experience managing Microsoft 365 (Teams, Outlook, SharePoint).

• Hardware Knowledge: Ability to replace RAM, hard drives, or troubleshoot internal components.

Job Type: Full-time

Work Location: In person