Desktop Support Technician (Doha British School Ain Khaled)

Purpose Statement

The Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, lectures and other non-academic staff at Doha British School Ain Khaled Campus.

Duties and Responsibilities

· Assist in the planning and implementation of IT projects and initiatives

· Install, configure and maintain all academic software applications

· Set up and maintain user accounts and permissions

· Maintain accurate documentation of IT assets, configurations, and procedures

· Collaborate with other IT staff to ensure smooth operation of IT systems

· Stay up-to-date with new technologies and trends in the IT field

· Troubleshoot and perform routine hardware/software testing, configuration and installations.

· Identity user training needs and develop and deliver desktop-related training.

· Perform routine maintenance related to all hardware and software in the school.

· Resolve PC (desktop/laptop), server, network and software problems with timely resolutions

· Provide user support to the I.P. telephone system.

· Package, test, deploy and update software.

· Create and maintain desktop images.

· Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems

· Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devices

Required Skills

· Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users’ and questions and technical issues.

· Administration knowledge of Windows Server and desktop operating systems (Windows & MAC).

· PC hardware configuration including peripherals.

· Thorough knowledge of Microsoft Office 365 including Teams

· Knowledge of Google Workspace.

· Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).

· Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.

PERSONAL ATTRIBUTES

· Ability to follow instructions.

· Prioritization and scheduling of assigned tasks and duties.

· Flexible and adaptable.

· Energetic and enthusiastic.

QUALIFICATIONS

· Bachelor’s Degree in Computing or an IT related field.

· A+ or MCSE certification or equivalent would be preferred.

· Minimum two years’ experience in similar role is required. (More than two years would be preferred).

· Experience of working in an educational environment (e.g. school, college or university) would be preferred.

Education:

• Diploma (Preferred)

Experience:

• Desktop Support: 2 years (Required)
• Educational environment (School, College or University): 3 years (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)

License/Certification:

• CCNE or MCSE (Preferred)

Job Type: Full-time

Education:

• Primary (Preferred)

Language:

• English (Required)